The Good Guys Malaga

I bought a fridge last Wednesday and arranged for delivery on the Friday. No one showed up so I called the store. I spoke to four different people over a four hour period, each one said they’d call me back and never did. Finally got through to a manager at around 6pm and arranged a new delivery date for Tuesday. Called up Tuesday afternoon to check on the delivery, was put on hold and then my call disconnected. Called back and was given vague explanations that they couldn’t find my order, and if it was dispatched and on which day. Still waiting for answers.

I have been coned by the extended warranty thing I bought a fridge and the worker said it’s better to do extended warranty and I agreed because I trusted their advice and when my fridge broke I kept ringing them to be honest he case manager was really good but thing didn’t go well because I have to wait for the repair guy for long days .. and one of the company responded very rudely telling me they don’t have person to to the job for 2 weeks I went to the shop and I asked to speak with the manger who wasn’t helpful at all and he said this issue is related to repair company. Anyhow the repair guy come and he said it was minor thing ( took less than 5 minutes for him to fix).. next week the fridge broke again … so to save me waiting time especially I told them that I have medication needed to be replaced in the fridge all the time, I went to Harvey Norman and brought a new fridge and and a week after I went and brought iPad for my daughter because the workers were extremely polite and positive about the extended warranty.

A total screw up! Stay away. They delivered to the wrong address despite being told at least twice of the current address when ordering. When I called to complain they said they would call me back (and to be fair I did see a missed call but couldn't call back on the day). I called back today to continue the conversation but after the phone rang for almost 5 minutes I gave up.

Disappointing experience in every way - from incorrect advice, mixed up delivery, poor installation and not returning calls. Manager Bec refused a refund without an explanation and kept me hanging on for a week. Go anywhere else but here. Sales Manger Jaime was helpful attempted to correct the multiple situations within this upsetting sales experience but in the end came up short.